Last Updated: October 22, 2026

This policy explains how to request a return for products purchased through nxtairrg.com, the conditions items must meet, who pays the related costs, and how refunds are processed.

Our preference-based return request window is 7 calendar days after delivery. Approved returns are sent to our U.S. warehouse. Once we receive and inspect the return and confirm eligibility, we will initiate a refund to the original payment method within 3 business days.

The preference-based return rules below are part of our voluntary return policy. They do not limit mandatory consumer rights under applicable law.

1. Return Request Window

If you wish to return an item because you changed your mind, the size is unsuitable, or for another personal reason, submit your request within 7 calendar days after receiving it.

This is the deadline for submitting your request, not for the return package to arrive at our warehouse. A request submitted on time will not be considered late solely because customer support responds after the deadline.

If an item is damaged, defective, incorrect, or materially different from its description, contact us under Section 5. These concerns will not be assessed solely under the preference-based return window.

2. Return Conditions for General Appliances

General appliances may be reasonably unpacked to inspect their appearance, dimensions, and included accessories. Preference-based returns must meet the following conditions:

• The item shows no signs of actual use and remains in its original condition.

• Accessories, instructions, and original product packaging are complete.

• There is no damage caused by improper operation, unauthorized disassembly, or modification.

• There is no food, liquid, or other residue from actual grinding, cooking, blending, filling, or similar use.

Reasonable unpacking for inspection does not mean that an appliance may be used and then returned for personal reasons. If you are unsure whether a particular inspection will affect eligibility, contact customer support before proceeding.

Packaging and condition requirements will not be used to automatically deny statutory remedies for damaged or defective products.

3. Hygiene-Sensitive Products

For hygiene reasons, breast pumps, accessories that directly contact breast milk, retainer cleaners, and similar hygiene-sensitive products are not eligible for preference-based returns once unsealed or used.

“Unsealed” means opening the product’s own sealed or hygiene-protective packaging. Opening only the outer shipping carton does not automatically count as breaking the product’s hygiene seal.

Before opening, check the model, configuration, and information listed on the product page. Applicable hygiene-related return restrictions should be clearly displayed on the relevant product page.

This restriction applies only to preference-based returns. It does not exclude remedies for defects, damage, incorrect items, or material differences from the description, and it does not expand hygiene exceptions beyond what applicable law permits.

4. How to Request a Return

Submit your request through our Contact Us page or email service@nxtairrg.com. Please provide:

• Your order number and the email address used at checkout.

• The product name, model, and quantity you wish to return.

• The reason for your request.

• Relevant photos or videos, where helpful in showing the item’s condition or the issue.

Do not disassemble an appliance or perform potentially unsafe actions to document a concern.

Customer support will review the order, product category, and applicable conditions, then explain whether the return is eligible. If additional information is needed, we will specify what is required and will not request information unrelated to the matter.

5. Damaged, Defective, Incorrect, or Misdescribed Items

Contact us promptly if your order arrives with shipping damage, a functional defect, an incorrect item, missing included accessories, or a material difference from the product description.

Keep the product, relevant accessories, and any available packaging, and provide information that explains the issue. We will not reject a reasonable request solely because you did not inspect the package at delivery.

Once the issue is verified, we will provide an appropriate replacement, missing-item shipment, refund, or return solution based on the circumstances. We will cover necessary return shipping and related handling costs arising from issues that are our responsibility.

An opened hygiene-sensitive product, reasonable operation to investigate a problem, or incomplete original packaging will not automatically result in rejection of these requests. We will assess the circumstances and applicable law.

6. Return Location & Shipping Instructions

Approved returns must be sent to our U.S. warehouse. Customer support will provide the specific address after approving your request.

Our business address in China is different from the return warehouse address. Do not send returns directly to the business address or to the original shipping address without confirmation.

After receiving the return instructions:

• Ship to the correct address provided by customer support.

• Use suitable packaging to protect the product and accessories.

• Include the order-identifying information requested in the instructions.

• Keep your shipping receipt and provide customer support with the tracking number.

If a product contains a battery or is damaged or leaking, notify customer support first and follow the carrier’s requirements. Do not independently ship an item that may pose a transportation risk.

7. Return Costs & Refund Amounts

Preference-Based Returns

• The customer pays return shipping.

• Original shipping charges are nonrefundable.

• The product refund is based on the amount actually paid for the returned item.

• We do not charge restocking fees or refund processing fees.

If no shipping charge was collected on the original order, we will not deduct an additional “original delivery cost” that you were never charged.

Because returns are sent to the United States, customers outside the U.S. may need international return shipping. Check the relevant costs with your carrier before arranging shipment.

Issues That Are Our Responsibility

For confirmed damage, defects, incorrect items, or material differences from the description, we cover necessary return and handling costs and refund the applicable amounts under the agreed solution, including original delivery charges where legally required.

The nonrefundable original-shipping rule applies only to preference-based returns. Where applicable law requires reimbursement of original shipping or other amounts, we will follow those requirements.

8. Return Inspection & Refund Timing

After a return arrives at our U.S. warehouse, we will inspect the product, accessories, and their condition.

Once the return has been received and inspected and refund eligibility confirmed, we will initiate a refund to the original payment method within 3 business days.

We will inspect returns promptly. If further verification is necessary, we will explain the specific reason and next steps. We will not delay refunds through unjustified extensions of the inspection process.

If inspection shows that an item does not meet the preference-based return conditions, we will explain the reasons and supporting information and discuss the next steps with you. We will not impose undisclosed restocking or refund processing fees.

After we initiate a refund, your bank or payment provider may need additional time to display the credit in your account. That institution controls the posting process.

If you receive a refund notification but cannot locate the credit, check the original payment account and provide us with your order number and refund notification so we can assist.

9. Cancellation Before Shipment

You may contact customer support to request cancellation before your products ship.

Once cancellation is confirmed, we will refund all amounts collected for the canceled portion without charging a cancellation fee. If the entire order is successfully canceled, any shipping charges collected for that order will also be refunded.

Refunds for canceled, unshipped orders do not require a return or warehouse inspection. We will process them promptly after confirming cancellation.

If products have already shipped, the applicable return process applies. This does not affect statutory withdrawal or other consumer rights.

10. Exchanges & Accessory Issues

If you wish to change the model or configuration, contact customer support to confirm the available options. A preference-based exchange may require an eligible return followed by a new order.

If a replacement is needed to resolve confirmed damage, a defect, an incorrect item, or missing accessories, we will explain the arrangements. Necessary handling costs arising from our responsibility will not be transferred to you.

11. Rights Under Applicable Law

If the law applicable to your purchase provides a longer withdrawal or return period, different refund requirements, or other mandatory consumer protections, we will follow those requirements.

For example, where EU consumer withdrawal rules apply, eligible online purchases generally have a 14-day withdrawal period. Hygiene exceptions, reasonable inspection, reimbursement of original delivery charges, and refund deadlines must be assessed under the applicable rules.

Accordingly, our 7-day preference-based request window, unused-condition and complete-packaging requirements, hygiene restrictions, and nonrefundable original-shipping provisions will not be used to exclude rights that cannot legally be restricted.

12. Requests & Status Updates

Contact customer support through our Contact Us page or the email address listed in this policy. Include your order number and explain your request.

Whether you are requesting a return, reporting a product issue, or checking a refund, we will explain the next steps based on the order records, product circumstances, and applicable policy.