Last Updated: October 22, 2026

1. Business Identity & Scope

• Brand Name: 𝗡𝘅𝘁𝗮𝗶𝗿𝗿𝗴™

• Website: nxtairrg.com

• Legal Company Name: Guangzhou Jilong Trading Co., Ltd.

• Owner: Liu Bifang

• Website Operator: Guangzhou Jilong Trading Co., Ltd.

• Business Address: Room 103, No. 6 Chebei Shushengli Main Street 2nd Lane, Tianhe District, Guangzhou

• Customer Support Email: service@nxtairrg.com

• Phone Number: +86 184 6620 8299

• Customer Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

𝗡𝘅𝘁𝗮𝗶𝗿𝗿𝗴™ is owned and operated by Guangzhou Jilong Trading Co., Ltd., which is the seller of record for purchases made through this website.

These terms apply to purchases and related order services provided through this website. Before ordering, please also review our Shipping Policy, Return & Refund Policy, Payment & Security page, and Privacy Policy for the specific arrangements relevant to your purchase.

These terms do not limit consumer rights that cannot be excluded by contract under applicable law.

2. Purchase Eligibility & Order Information

When placing an order, you must have the legal capacity required to complete the transaction and legally own the payment method used or have valid authorization from its owner.

Please provide an accurate and complete name, shipping address, postal code, email address, and any necessary phone number. When purchasing for someone else or arranging delivery to another recipient, ensure that you are authorized to provide their information.

If you notice an error in your order details, contact customer support as soon as possible. We will explain the available correction options based on the order’s status.

3. Product Information & Configuration Selection

Our website offers small appliances for baby care, kitchen preparation, and everyday living. Models may differ in dimensions, containers, functions, accessories, and electrical requirements.

Before purchasing, please check:

• The product name, model, and selected configuration.

• Dimensions, capacity, and explicitly stated intended uses.

• Rated voltage, frequency, and plug type.

• Included accessories and quantities.

• Operating, cleaning, and maintenance requirements.

Bottles, drinkware, ingredients, decorations, or other items shown in lifestyle photos are included only when expressly listed in the package contents.

Screen settings may cause slight color differences, but products must still conform to their descriptions. We will not use the illustrative nature of photos to avoid responsibility for material differences between a product and its description.

4. Prices & Payment

Product prices are listed in U.S. dollars (USD). Product prices, applicable discounts, shipping charges, and the final amount payable are those displayed at checkout before you submit your order.

Shipping charges are calculated at checkout. Import duties and import taxes associated with your order are included in the total amount payable, as explained in our Shipping Policy.

Available payment methods are those displayed at checkout. If your payment account uses another currency, your card issuer or payment provider may charge currency conversion or international transaction fees.

Price or promotional changes apply to purchases made after those changes. They do not automatically alter the agreed price of an already confirmed order.

If we discover an obvious pricing, configuration, or checkout error, we will contact you to explain it. We will not charge an additional amount or substitute another product without your consent. If we cannot fulfill the purchase as agreed, we will cancel the affected portion and refund the corresponding amount collected.

5. Order Confirmation & Fulfillment

After placing an order, check the confirmation sent to your order email address and keep your order number.

Order confirmation and shipping notification are separate stages. Successful payment or receipt of an order confirmation does not mean that the products have shipped.

If stock is insufficient, an item becomes unavailable, delivery is not possible, or a transaction issue requires verification, we will notify you promptly. We will communicate with you about any required changes to products, prices, or agreed arrangements. Orders or portions we cannot fulfill will be canceled, and the corresponding payments will be refunded.

6. Order Changes & Cancellations

Cancellation Before Shipment

You may contact customer support to request cancellation before your products ship. Provide your order number and identify the items you wish to cancel so we can verify the status and stop shipment.

Once cancellation is confirmed, we will refund all amounts collected for the canceled portion without charging a cancellation fee. If the entire order is successfully canceled, any shipping charges collected for that order will also be refunded.

Cancellation is complete once customer support verifies the order status and confirms it. If we receive your request before the products have shipped, we will handle it accordingly. Internal preparation alone does not mean that an item has shipped.

After Shipment

Once products have shipped, the shipment cannot be reversed through the standard cancellation process. You may request after-sales assistance under our Return & Refund Policy.

This arrangement does not affect any withdrawal, return, or other consumer rights available under applicable law.

Order Changes

Contact customer support promptly if you need to change an address, quantity, or configuration. Whether a change is possible depends on the order’s processing status and what can reasonably be changed. Do not consider a change completed until you receive confirmation.

7. Shipping Arrangements

We offer worldwide shipping from China. Available destinations are those supported at checkout.

• Order processing: Shipment is arranged within 5 business days after payment is confirmed.

• Estimated transit time: 7–20 business days after shipment.

• Shipping charges: Calculated and displayed at checkout.

• Tracking: A tracking number is emailed after shipment.

• Import duties and import taxes: Included in the total amount payable.

Processing and transit times are calculated separately. The estimated transit range does not guarantee delivery on a specific date, but it does not remove our responsibility to assist with shipping issues.

If we cannot ship on time, we will explain the delay and offer the choice of agreeing to the delay or canceling the unshipped items. Any portion we cannot fulfill will be canceled and refunded in accordance with applicable requirements.

Contact us if tracking has not updated for an extended period, a package appears lost, an item is damaged in transit, or tracking shows delivery but you have not received the package. We will not reject an inquiry solely because the package has been handed to a carrier or tracking shows “Delivered.”

8. Checking Your Delivery

After receiving your order, check the products and accessories against the package contents and look for visible damage, incorrect items, or missing parts.

If you identify a problem, keep the relevant products and packaging. Provide customer support with your order number, a description of the situation, and appropriate photos or videos. Do not disassemble the appliance or perform potentially unsafe actions to document an issue.

We will review the circumstances and will not automatically reject a reasonable support request solely because you did not inspect the package at the time of delivery.

9. Returns, Refunds & Product Issues

The request window, condition requirements, eligible products, return shipping costs, and refund processing times for preference-based returns are set out in our Return & Refund Policy.

For confirmed shipping damage, product defects, incorrect items, or material differences from the product description, we will provide an appropriate replacement, refund, or return solution. Customers will not be required to cover additional handling costs resulting from our responsibility.

Before returning an item, request the appropriate return address and shipping instructions. The business address displayed on this website is not necessarily a return address.

Eligible refunds will be returned to the original payment method. The merchant’s initiation of a refund and its appearance in your bank or payment account may be separate processing stages.

10. Appliance Use & Safety

Before use, read the included instruction manual and confirm that the power supply, assembly, and operating environment meet the appliance’s requirements.

Do not assume that accessories are interchangeable between models or use an appliance for purposes not approved in its instructions. Follow the specific instructions concerning water exposure, cleaning removable components, and dishwasher compatibility.

For baby-care products and products that come into contact with the mouth, also check the care requirements for the bottles, accessories, or dental appliances used with them.

If a product shows visible damage or operates abnormally, stop using it and contact customer support. Reasonable safety instructions do not affect our responsibility for product defects or other matters for which we are legally liable.

11. Personal Information & Order Communications

We process personal information needed for orders, deliveries, payment verification, and customer support in accordance with our Privacy Policy.

Important order communications are generally sent to the email address provided at checkout. Keep that address accurate and check for order confirmations, shipping notifications, delay notices, and support updates.

Do not send full payment card numbers, security codes, passwords, or one-time verification codes through standard email.

12. Responsibility & Consumer Rights

We accept responsibility for product sales, order fulfillment, and services as required by these terms and applicable law.

Issues caused by incorrect information you provide or use contrary to the instructions will be assessed according to the actual cause, evidence, and each party’s responsibility. We will not transfer all risks to the customer without considering the circumstances.

These terms do not exclude or limit liability that cannot lawfully be excluded or limited. They do not require you to waive mandatory rights concerning conformity with descriptions, defective products, refunds, or other consumer protections under applicable law.

13. Updates & Dispute Resolution

We may update these terms as our business or services change and revise the date at the top of the page. Orders already placed will generally remain subject to the version in effect when they were submitted. Unless required by law or agreed by both parties, updates will not retroactively increase your charges or reduce rights you already hold.

If you have questions about an order or these terms, please explain the situation through our Contact Us page so we can investigate and discuss a resolution.

If the matter cannot be resolved through communication, you may pursue other remedies available under applicable law. These terms do not require you to give up legally available complaint procedures, dispute-resolution options, or access to the courts.