This policy explains 𝗡𝘅𝘁𝗮𝗶𝗿𝗿𝗴™ order processing, delivery estimates, shipping charges, import duties and taxes, and how we handle shipping issues. Before ordering, please note that order processing and transit are separate stages.

1. Shipping Destinations & Origin

We offer worldwide shipping. Products are shipped from China.

Available countries, regions, and addresses are those supported at checkout. If an address cannot be served because of local restrictions or shipping conditions, we will explain the situation and assist with your order.

2. Order Processing Time

We process orders and arrange shipment within 5 business days after payment is confirmed.

Processing includes checking order information, preparing products, and packing. It does not include transit time after the package is handed to the carrier.

In this policy, business days generally mean Monday through Friday, excluding public holidays in the relevant locations.

If we discover that we cannot ship within this timeframe, we will notify you at your order email address, explain the reason, and provide a revised estimated shipping date—or explain that a new date cannot yet be determined. You may agree to the delay or cancel the unshipped items for an applicable refund.

If we cannot fulfill the shipment or do not obtain the consent required for a further delay, we will cancel the affected unshipped portion and promptly refund it in accordance with applicable requirements. For items canceled because we cannot ship on time, the refund will include the corresponding product charges and shipping charges collected.

3. Estimated Transit Time

After shipment, estimated delivery is 7–20 business days.

This estimate covers transit only. It does not include the order-processing period of up to 5 business days and is not a guarantee of delivery on a specific date.

Actual transit times may vary by country, region, and address. Shipping may also be affected by:

• International transportation and local delivery arrangements.

• Customs inspections and clearance.

• Public holidays or peak shipping periods.

• Weather, transportation disruptions, or other shipping issues.

• Shipping information that requires further verification.

If we know before purchase that a destination requires a different delivery timeframe, we will disclose it on the relevant page or at checkout.

If your order has not arrived within the estimated transit range, please contact us. Changes to delivery estimates do not remove our responsibility to help investigate and resolve shipping issues.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout.

Charges may vary based on the destination, order contents, and available shipping services. Review the product subtotal, shipping charges, and final order total before submitting payment.

If you have questions about the shipping amount displayed at checkout, contact customer support before paying.

5. Import Duties & Taxes

Import duties and import taxes associated with your order are included in the total amount payable.

Under the shipping arrangements described in this policy, recipients do not need to pay those included import duties or taxes again.

If a carrier, customs authority, or another organization requests an additional import-related payment, keep the payment notice and supporting information and contact us first for verification. We will help identify the reason for the charge and resolve charges that fall within the costs already included in your order.

Included duties and taxes do not exempt packages from customs inspections. Recipients may still need to provide information lawfully required for local customs clearance.

6. Shipping Notifications & Tracking

After your order ships, we will email a shipping notification and tracking number to the email address provided at checkout.

Tracking systems may take some time to display the first scan or subsequent updates. Transfers between carriers during international transit may also cause temporary gaps in tracking updates.

If you have not received a shipping email, check your spam or junk folder and confirm that your order email address is correct. If you still cannot find it, provide your order number through our Contact Us page so we can investigate.

7. Shipping Information & Address Changes

At checkout, provide an accurate recipient name, complete address, postal code, phone number, and email address.

If you notice an address error, contact customer support as soon as possible. Whether a change is possible depends on the order’s processing and shipping status and whether the carrier can intercept or redirect the package.

If incorrect information causes an unsuccessful delivery or a returned package, we will first verify the package’s status, then discuss available redelivery or other solutions with you. If redelivery involves an actual additional charge, we will explain the reason and amount in advance.

If the issue results from an error on our part, we will take responsibility for the appropriate correction.

8. Delayed or Potentially Lost Packages

Contact us if tracking has not updated for an extended period, your order has not arrived within the estimated transit range, or the carrier reports an exception. Please provide:

• Your order number.

• The tracking number.

• The current tracking status.

• Relevant notices or a description of the situation.

We will help investigate with the shipping provider and explain the next steps based on the findings. If a package is confirmed lost or cannot be delivered, we will provide an appropriate reshipment or refund solution.

We will continue to assist with order-related shipping issues after the package has been handed to the carrier.

9. Tracking Shows “Delivered,” but the Package Is Missing

If tracking shows that your package was delivered but you cannot find it, please first:

• Confirm the shipping address on your order.

• Check your doorstep, mail area, front desk, or other possible delivery locations.

• Ask household members, building management, or anyone who may have accepted the package.

If you still cannot locate it, contact us. We will help investigate using the delivery records and information available from the carrier. We will not reject your inquiry solely because tracking shows “Delivered.”

10. Shipping Damage, Incorrect Items & Missing Accessories

After receiving your order, check the contents, product condition, and explicitly listed included accessories.

If packaging or products are damaged, you receive an incorrect item, or an included accessory is missing, keep the products and packaging. Contact customer support with your order number, a description of the issue, and appropriate photos or videos.

For confirmed shipping damage, product defects, incorrect items, or other issues that are our responsibility, we will provide an appropriate replacement, refund, or return solution. You will not be required to cover additional handling costs resulting from these issues.

11. Shipping Questions & Further Support

For shipment updates, tracking questions, or delivery problems, contact customer support through our Contact Us page.

For preference-based returns after delivery, return eligibility, and refund procedures, please review our Return & Refund Policy. This policy does not limit consumer rights provided by applicable law.